Nigerian Postal Service (NIPOST) marked the year 2024 SERVICOM Customer Service Week today, Monday, October 28, 2024, with the inspiring theme “Above and Beyond.” The week-long celebration focused on reinforcing NIPOST’s dedication, recognising, and honouring the essential contributions of customer service professionals, highlighting their commitment to delivering exceptional services and enhancing customer experiences.
The Postmaster General of the Federation/CEO, NIPOST, Tola Odeyemi, in special remarks, praised the efforts of the SERVICOM team and all other staff across the Federation for their commitment, hard work, and dedication to duty. While also reaffirming the organisation’s commitment to prioritising customer service, Ms Odeyemi stated, “Together, we can redefine the standards of service excellence in NIPOST and in Nigeria.”.
Earlier, the National Coordinator/CEO of SERVICOM, Mrs. Nnenna Akajemeli, in a keynote address, called for a unified effort to improve service delivery across all levels of the postal services. She pointed out that the objective for celebrating Customer Service Week is the recognition of the hard work and dedication of staff who go the extra mile and strive to create positive customer experiences.
It is also a platform for building customer loyalty and satisfaction amongst stakeholders who come to receive or take services, she added.
According to Akajemeli, the “Quality of Above and Beyond” is empathy, understanding, and addressing customer emotional needs rather than exhibiting preferences to selected customers.
“Our customers deserve nothing less than our best,” she emphasised, urging staff to embrace a spirit of TEAM (Together Each Achieve More).
The event recognised outstanding employees, including Charles Akor, Focal Officer of Finance & Accounts, and Emeka Olu, FCT SERVICOM Desk Officer, for their exemplary dedication to duty. Their contributions have significantly enhanced NIPOST’s service delivery, embodying the essence of going “above and beyond.”
As NIPOST concludes the celebration of the year 2024 SERVICOM Customer Service Week, the focus remains on fostering a culture of excellence that prioritises customer needs and expectations, guiding the organisation in its commitment to exceptional service delivery, and focusing on its vision of “Connecting Nigeria, Delivering Solutions, and Impacting Lives.”.
Highlights of the occasion were a presentation of the SERVICOM Report in NIPOST from January to September 2024 by the NODAL Officer, Mrs. Nayi Felicia Na’andati, and a lecture delivered by the Head of Operations, SERVICOM, Mrs. Ngozi Akinbodewa.
